The email I sent to Chevrolet:
I would like to give feedback on Galles Chevrolet at 1601 Lomas Blvd NE in Albuquerque, NM. When I bought my 2013 Volt last month, I went into the dealership wanting a fully loaded Volt, with heated seats, leather, Bose speakers, navigation, etc. Unfortunately, the only 2 on the lot were base models. When I asked my salesman, Bo Galles, if he could order one for me or have one sent from another dealership, I was told that wasn't something they do and that if I didn't make my purchase right then and there, the offer he'd made me would be withdrawn. Bo Galles also told me that it would hurt me on resale to get leather seats because it's very undesirable in our hot climate, then he showed me on his computer that there were no Volts in the entire state with navigation. He convinced me that it was better to settle for the available Volt because I "was getting such a good deal". I have been regretful of my decision to purchase my base model Volt ever since. Today, while waiting for my Volt to be serviced, I decided to take advantage of the signs posted throughout the dealership, stating that its easy to get a trade-in estimate, and inquired on the trade-in value of my base model Volt toward a fully loaded Volt. The man I talked to was HORRIBLE! He brushed off my reference to the NADA value, saying NADA is just fake numbers with no real world application. Then, he scoffed at my claim that I was paying about $600 a month, saying it must be over $800, and marched off to look up my details on his computer. He still hadn't shown any interest in trying to get an estimate for me, but instead tried to sell me gap insurance, saying that it was "stupid" that I hadn't purchased it. It felt like the salesman was being condescending and wasn't taking me seriously. Our discussion escalated to the point of almost yelling at each other and I eventually stormed back to the service area to wait for my Volt. One of your nice salesmen, Jesus Castillo, who had witnessed our interaction, immediately came over to see if I was alright. He was very helpful and suggested upgrades I could make to my existing Volt, which I appreciated. I didn't get the name of the rude salesman, but Jesus Castillo will know who I talked to. I also received help from Leonard Garcia, who I had met before, and who is always wonderful to deal with. I hope you will address these issues with your Galles Chevrolet dealership. Thank you.
There are two messages from the "Chevy Volt Advisory Committee" on my phone.